Archive for the ‘News’ Category
It’s not all about the bricks and mortar.
On the morning of the 28th October, the BBC reported that the UK’s internet economy is now larger than the transport, construction or the utilities industries, according to research commissioned by Google. Internet contribution to the economy is set to grow by 10% annually.
This is positive news for online businesses coupled by other evidence showing that online sales have not slowed down in the recession.
“Some 60% of the £100bn a year figure is made up from internet consumption – the amount that users spend on online shopping and on the cost of their connections and devices to access the web.”
Source: BBC article 28 Oct 2010
Industries being transformed by the internet and small businesses that actively use the internet experience sales growth of four times more than those that don’t.
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Latest addition to the SimpleUsability team underlines our commitment to evolving our cutting edge market research services that build on our world class eye tracking methodologies.
Lowri Davies joins us from market research agency, McCallum Layton, to pursue her passion for encouraging the use of neuropsychological and biometric measures in market research. She has worked on both qualitative and quantitative projects for clients such as O2, The Co-operative Group, HBOS, Direct Line, Smith & Nephew, Aviva and Business Link.
Guy Redwood, founder of SimpleUsability, commented “Lowri’s background in consumer neuroscience has drawn her to join the more innovative edge of the research industry. It was obvious within minutes of talking to Lowri that her passion for great research made her the perfect candidate for evolving our expanding eye tracking services.”
“The market acceptance of eye tracking as an essential tool for understanding consumer behaviour is rapidly growing. When we’re are recognised as market innovators, it is up to us to find the best talent and place that in an environment focused on remarkable excellence.”
SimpleUsability is the first in the world to use revolutionary eye tracking glasses from Tobii. Today, the 22nd June, the new Tobii glasses were released, but here at SimpleUsability, with support from Tobii through AcuityETS, we were able to use them for commercial research before their launch.
This revolutionary new product is able to support eye tracking, being the first of its kind as it is lightweight, mobile and allows us to monitor truly natural behaviour. The glasses look like an ordinary, if not slightly larger, pair of glasses allowing participants to carry out daily tasks. For our latest project we visited a number of supermarkets across the UK, watching how people perform their weekly shop. Each user would be given the set of glasses and left to do their food shopping. After they had finished we would play back sections of their shop, showing their eye tracking, enabling them to recall their behaviour and feelings.
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We’ve attended all of the EyeTrackUX conferences to date and this year we’ve been invited to speak about how we use eye tracking within our research business.
In his session, Guy will share how we run our research sessions using a retrospective protocol and it’s embedded in most aspects of our UX research at SimpleUsability. He hopes to inspire more practitioners to use more retrospective protocols in their research and dispel a few myths about what retrospective techniques achieve. He will also take this opportunity to share his thoughts on why we need to promote retrospective eye tracking research over traditional research techniques.
The conference is runs over two days in Leuven, Belgium. More details can be found on the EyeTrackUX website http://www.eyetrackux.com
Research Helper – www.research-helper.co.uk is a new portal for volunteers to register for taking part in market research in Leeds. Aimed at the residents of Yorkshire, it allows people to sign up with SimpleUsability once to remain on our books.
We currently have a research panel of over a thousand volunteers and we’re keen to grow that to ensure we can match the right users to our growing research needs. SimpleUsability is thought to be unique in it’s policy of only using people once for in-depth sessions. Many of our competitors re-use participants within a varrying timeframe. We prefer to use people only once and then incentivise attendees to help us find new people for our research.
Resarch Helper will be headed up by the latest addition to the team, Rozanne.
For further information email firstname.lastname@example.org
Users were asked to buy a new summer outfit for themselves and one of their teenage children or a younger relative. Users were quickly drawn to the main graphic on the homepage. The women looked around the homepage to get started rather than use the primary navigation because it looked to them that the ‘Women’ tab was already selected.
Users reacted positively to the photography used on the website, and each section or category had a large banner. Users often looked longer and tried to hover the mouse over these products, but could not find out which products were being featured in the photography. Within the ‘Occasionwear shop’ users became confused because the main graphic looked like it contained navigation items e.g. ‘Summer wedding’. The users looked to the left hand navigation, but the titles were not available and the user had to scroll to find this section.
We observed that the women’s drop down menu was slightly harder for users to scan due to some of the titles wrapping over onto two lines.
When accessing product information, users saw the ‘Outfit maker’ icon when their eyes moved downwards from the title to the size selection. This was a help to users who would normally struggle to put an outfit together, and their eyes were drawn to immediately choose a category. Users were really looking for suggested products against the one item that they had chosen at this point, so they often clicked on the ‘Outfit ideas’ category which didn’t give them what they expected. Some users became frustrated when paging through the products within the ‘Outfit maker’ from the bottom of the page. They had to be careful to select ‘Next’ because clicking on the arrow icon made all the products disappear.
When looking for items for a teenager, users were unaware that the ‘Johnnie B’ primary navigation section was relevant to them. It was only when the user hovered over that tab and saw the ‘Teen boys’ and ‘Teen girls’ titles that they knew where to go. The navigation item of ‘Johnnie B’ disappeared if users were within the ‘Outfit maker’.
When users had decided on which product they wished to buy they clicked on a size and the green tick appeared. Users then looked up to the shopping bag in the right hand corner of the screen and didn’t always realise that they had to click on ‘Add to bag’ to move forward with their purchase.
SimpleUsability have been providing expert eye tracking advice for the readers of Internet Retailing Magazine since 2009.
After a succesful show last year, SimpleUsability will be back at Internet World, Earls Court. Dates this year are 28 April to 30 April 2009, Stand E6053. The team will be focusing on the advances research techniques with made with our eye tracking technology.
We’re finally back at Internet World, Earls Court after a break of a few years. Dates this year are 29 April to 1 May 2008, Stand W125, just opposite Microsoft. The team will be launching a new service we’ve called ‘Website Rehab’.
This new service is all about getting websites back on track – and that’s all we’re releasing at the moment. More news will follow.
The West Yorkshire organic baby boutique Makes a Change Ltd has seen a significant increase in visitors to their website after implementing the changes suggested by SimpleUsability.org as part of our free website mentoring service for small eco-friendly businesses. Makes A Change Ltd was first launched in spring 2006 selling a range of fair trade organic children’s clothing and nappies. With around 95% of their orders coming from people searching on Google, a boost in the rankings has had a considerable impact on sales since then.
Makes a Change director, Emma Ginger, comments:
“Suddenly we’re back up there on the search engines and people are finding us via Google listings! That is making a really big difference, thanks to you guys.”
The latest company to join the website mentoring programme is the London based fair-trade woman’s clothing company, Tam & Rob. The company launched in July 2006, designing and selling a range of trendy woman’s wear produced by IFAT (International Fair-trade association) registered manufacturers in India and Nepal. Initially selling through third party websites, they are now eager to get their own website developed and begin trading as soon as possible. SimpleUsability.org will work with Tam & Rob to help determine the structure, content and design style most suited to their customers and commercial aspirations.
On 29th January SimpleUsability Ltd moves from the Science Park in York, into its new offices in Leeds.
The new office space will include a specially built usability testing laboratory which will be available for all our customers to use. The room will have two built in cameras to capture all the details of the test sessions, and will be kitted out with all the latest usability testing software, including our Tobii eye tracking monitor.
Based at the Roundy Foundry Media Centre, we will be only a 5 minute walk from Leeds city centre and train station, and there are also plenty of car parks in the area for anyone coming to visit. It’s a great building with plenty of character and friendly neighbours. Most importantly, there is a great little juice bar round the corner :)
We plan on attracting plenty more business over the next year and hope to take on additional team members to help us do this. Moving to Leeds is just the first step.
Phones will be diverted to the new offices, so you don’t need to update your speed dials and mobile phones yet.