In response to the Covid-19 situation and in order to balance the welfare of clients, participants and our team with the continuity of your business and our own, all of our services are now being delivered remotely.

We are planning to re-open our viewing facilities on 4th July.

Download our report on shopping behaviours during lockdown, guided by over 1,400 responses on the easing of lockdown, online shopping habits, reopening of high street stores and how people expect to shop in the future.


We have a wide range of services available which can be quickly deployed to ensure your projects don’t lose their user-centricity.

Our services include:

  • Remote research: remote moderated testing, remote unmoderated testing, tree testing, card sorting, telephone interviews and surveys
  • Service design
  • Expert reviews
  • Accessibility testing & audits
  • Participant recruitment, expertly delivered by our in-house recruitment team

To find out more about these services, email or give us a call on 0113 350 8155.


The Behavioural
Research Company

We have a passion for understanding people.

With a focus on user experience, customer experience, and behavioural economics, we work across websites, mobile apps, voice UIs, and more.

Our services are bespoke to you and grounded by behavioural evidence, so you can make confident UX decisions.

Find out what we do

Proud to work with

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ee logo
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Essity logo
first direct logo
Heineken logo
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Marshalls logo
McDonalds logo
Microsoft logo
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Sky Gaming and Betting logo
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Do you want to…

Launch a new feature or proposition with users at its heart?

Optimise your customer experience across all touch points?

Validate your concept from ideation to delivery?



I don’t think there’s anyone that do quite what SimpleUsability do. There’s an underpinning of quality in all of the processes that really impresses me.

– EE, Alison MacLeod, UX Research and Accessibility Manager.

Research Helper

If you need high quality recruitment or viewing facilities for your own research, Research Helper is a SimpleUsability brand, providing bespoke recruitment and facilities, across the UK.

Visit Research Helper


Want to know more? Get in touch

0113 350 8155


Friday, April 3, 2020 10:30

UX 111

Friday, March 20, 2020 15:54

Remote Research at your Service

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